Refund policy

Returns

Refund policy

Upon receipt of the product the buyer is obliged to review it and if he/she finds evident shortcomings, missing accompanying accessories and/or missing documents required by the Bulgarian legislation, he/she shall immediately inform the person making the delivery. Failure in doing so, the product is deemed approved and the buyer loses the right to claim that it was delivered with evident shortcomings, missing accompanying accessories and/or missing documents required by the Bulgarian legislation, at a later date. Returns of purchased through the online store goods are carried under the provisions of the Consumer Protection Act (only for consumers) and/or in accordance with the terms and conditions of their commercial warranty. Address for complaints: city of Sofia 1505, Lisets 6.

One type of goods is exempt from being returned - Gift Cards.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@miniaturearmy.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@miniaturearmy.com and send your item to: MiniatureArmy, ulitsa Lisec 6 Sofia BG 1505 Sofia , Bulgaria.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping
To return your product, you should mail your product to: MiniatureArmy, ulitsa Lisec 6 Sofia BG 1505 Sofia , Bulgaria
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.